- Conditions of Delivery
- Conditions of Payment
- Returns and Exchanges
- Contact Us
- Return Postage Address
14 Days Approval
For Aventura Ecuestre it is most important that you are 100% satisfied with your product.
We offer 14 days unconditional approval on any item purchased from our website.
Conditions of Delivery
Goods are dispatched Monday to Friday after receiving payment.
Postage is charged at postal rate. We will be happy to quote specific postage costs to ensure that the correct amount is sent. Please contact us at
if any further information is required.
Conditions of Payment
Payment by Master Card or Visa Credit/Debit Card can be made via the website through our secure server Paypal.
Payment can be made by bank transfer quoting the following details:
Account Name: Aventura Ecuestre
Bank Account : IBAN: ES 78 0030 4090 1202 9355 9273
Reference: Please quote your name and the reference number of the boots
Please send us the confirmation of payment either by email to
or by fax to 0034/956 68 90 21
Returns and Exchanges
We will supply a full refund (excluding postage and packaging) on any item returned unspoiled within 21 days. Alternatively you may exchange the item with additional costs covered by yourself.
Goods damaged on arrival must be notified to us within 48 hours of receipt. Goods becoming damaged, in your opinion through defective materials or poor workmanship, should be returned for inspection immediately. In some cases, it may be necessary for the item to be returned to the manufacturer for testing; this can take up to 28 days. Under no circumstances should items continue to be used when damaged, as it will be deemed that you have accepted the goods in their damaged condition. Postage fees will be reimbursed for justified damages.
Important: Special orders or made to measure purchases are non-refundable.
Please Contact Aventura Ecuestre to inform them that you are returning goods and add a covering letter of explanation. Ensure that proof of posting is obtained.
Cancellations: Non stock items are made to order; cancellation is not possible once the order has been confirmed.
Complaints: If you have any complaints about this website or any products or services offered, please email your comments to
and we will respond to your email as soon as possible.
We do not supply customer information to third parties. We will only use your email address to contact you in relation to an enquiry you have made.
If you have any questions please contact Christina Ward by email:
Our fax no is 0034/956 68 90 21
Return Postage Address:
Hotel Dos Mares
Km 79.5 N340
Business Registration: Aventura Ecuestre S.L CIF: B11496510